PART 1: GENERAL CONDITIONS FOR THE HIRING OF THE ESTABLISHMENT
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor BARBIER Catherine Françoise, born on 09/05/1975 - Director of Barbier Logconsult SRL
- Address: Rue de Fernelmont, 234 at 5020 Champion
- Telephone number: +32 478 92 44 05
- Email address: info@domedenamur.be
- Bank account (of the lessor): IBAN BE69 0019 4084 2078 (BIC: GEBABEBB)
- ECB / VAT number (if applicable) : BE1 007 501 782
The contract is a tourist rental contract (or seasonal rental contract). The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish his main residence in the rented property.
The establishment includes 1 accommodation for 2 people each (Dome for 2 people and, on request, we can add a hanging tent for 3 extra people for a supplement of 100€).
Accommodation details : Dôme de Namur, Rue de Fernelmont, 234 - 5020 Champion; sleeps 2.
The tenant is obliged to respect the maximum capacity stated in the rental agreement. Any breach of this clause may result in the immediate termination of this contract, to the detriment of the Tenant, with the amount of the rental remaining the property of the Lessor.
The tenant must arrive on the specified day and at the specified time. In the event of late or delayed arrival, the tenant must give the lessor at least 48 hours' notice.
ARTICLE 2: TERMS AND CONDITIONS OF THE CONTRACT
Partial prepayment
The rental is effective upon payment of a deposit of 50% of the price of the stay:
- either via the secure payment system (Stripe) when booking online ;
- or paid into the lessor's bank account within 2 days of receiving confirmation of the electronic booking (voucher).
The balance of the stay (the remaining 50%) must be paid by bank transfer to the lessor's bank account no later than 7 days before arrival.
Any booking made within 6 days of the arrival date is considered late. In this case, the balance of the stay will be paid into the lessor's bank account upon receipt of the electronic booking confirmation (voucher), i.e. before the start of the stay.
Unless otherwise specified in the offer booked, the price of the stay includes :
- Accommodation
- Provision of bed linen and towels
- Cleaning service
Unless otherwise specified in the offer booked, the price of the stay does not include :
- All the additional services offered, i.e. :
o Meal formulas (morning, lunch and evening)
o Drinks (mini-bar) and snacks available and self-service
o Access to the spa area
o Additional equipment hire (hanging tent, extra bed)
o Additional options and services (decoration, Love Box, bouquet of flowers, etc.)
o Tourist tax
ARTICLE 3: JOINT AND SEVERAL LIABILITY
In the event of multiple tenants, the person who made the reservation is liable for the debts and claims of all the tenants.
ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments within the stipulated time, he may cancel the rental by registered letter or e-mail within 7 days of the scheduled payment date.
This clause does not apply to late bookings.
Any amount due by the lessee and not paid 8 days after its due date will automatically and without notice of default, generate interest for the benefit of the lessor at the legal rate per month from its due date, with interest for any month started being due for the whole month.
ARTICLE 5: CANCELLATIONS - EARLY DEPARTURE - NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified to the lessor by registered letter or e-mail.
The cancellation conditions set out in the electronic order form (voucher) shall apply.
In the event of force majeure (or fait du prince) for either party:
1. The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement has been reached within a period of 18 months, the amounts paid will be refunded in full to the hirer.
2. The contract is cancelled by agreement between the two parties and all sums already paid by the lessor are reimbursed to the lessee.
b) Cancellation by the lessor
Any cancellation must be notified to the lessee by registered letter or e-mail.
The cancellation conditions set out in the electronic order form (voucher) shall apply.
In the event of force majeure (or fait du prince) for either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement has been reached within a period of 18 months, the amounts paid will be refunded in full to the hirer.
2. The contract is cancelled by agreement between the two parties and all sums already received by the lessor are reimbursed to the lessee.
c) Early departure
Early departure by the tenant will not result in any reimbursement, even partial, of the price of the stay.
d) No-show by the tenant
If the tenant does not show up within 12 hours of the arrival date stated on the contract :
- the booking is automatically cancelled;
- any payments made remain the property of the lessor, who reserves the right to claim the balance from the lessee;
- the lessor may dispose of the property.
ARTICLE 6: LIABILITY - INSURANCE
a) Fire insurance
The tenant must be covered by fire insurance (holiday insurance) for any damage he may cause to the building and the rented furniture.
The Tenant declares, after verifying it, that he/she is covered for such risks by his/her personal fire insurance (holiday insurance).
In the event of failure to do so, the Tenant undertakes to take out a policy covering this risk, no later than the date of entry into the rented property(ies).
b) Family Civil Liability Insurance (private life)
The tenant declares that he/she is covered by Family Civil Liability insurance (private life).
In the event of failure to do so, the Tenant undertakes to take out a policy covering this risk, no later than the date of entry into the rented property(ies).
ARTICLE 7: PETS
Pets not accepted
Pets are not accepted. In the event of non-compliance with this rule, the lessor has the right to refuse the lessee entry to his establishment. Under no circumstances may this refusal be considered as a modification or breach of contract on the part of the lessor, so that in the event of the lessee's departure, no reimbursement may be considered.
ARTICLE 8: USE AND OCCUPATION OF THE PREMISES
The tenant undertakes to behave in a manner that is respectful of the inhabitants and the environment in general (fauna, flora, various equipment, neighbours, etc.). He/she shall use the rented property in accordance with its intended purpose and in a prudent and responsible manner.
The tenant must return the property in the condition in which it was received. The lessee is liable to the lessor for any loss or damage.
Lively parties such as student parties, panty burning, dances, etc. are not permitted.
There is a curfew for noise pollution between 10pm and 8am.
Le Dôme de Namur is a tourist accommodation and any other occupation (whether lucrative or for illegal purposes) reserves the right to terminate the stay immediately.
ARTICLE 9: COMPLAINTS
All complaints must be sent to the lessor by registered letter or e-mail within 8 days of the end of the stay. Supporting documents must be enclosed.
In the absence of agreement between the parties, only the courts of the judicial district where the accommodation is located shall have jurisdiction.
ARTICLE 9bis: MEDIATION BY THE FEDERATION OF WALLONIA B&Bs and Guest Houses
Failing agreement between the parties, they shall submit their grievances to the secretariat of the Fédération des Gîtes et Chambres d'hôtes de Wallonie, which shall attempt to propose an amicable solution.
Failing agreement between the parties, only the courts of the judicial district of the place where the accommodation is located have jurisdiction and they will apply Belgian law.
This clause only applies to establishments that are members of the Fédération des Gîtes et Chambres d'hôtes de Wallonie and have paid their membership fees.
ARTICLE 10: ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
Unless expressly stipulated to the contrary, the tenant is deemed to have read these conditions and to have accepted all the clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the property.
STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT - - [NOM de l'ENTREPRISE]
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment - [NOM de l'ENTREPRISE] using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the lessor BARBIER Catherine Françoise, born on 09/05/1975 - Director of Barbier Logconsult SRL
- Address: Rue de Fernelmont, 234 at 5020 Champion
- Telephone number: +32 478 92 44 05
- Email address: info@domedenamur.be
- Bank account (of the lessor): IBAN BE69 0019 4084 2078 (BIC: GEBABEBB)
- ECB / VAT number (if applicable) : BE1 007 501 782
The contract is a tourist rental contract (or seasonal rental contract). The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish his main residence in the rented property.
The establishment includes 1 accommodation for 2 people each (Dome for 2 people and, on request, we can add a hanging tent for 3 extra people for a supplement of 100€).
Accommodation details : Dôme de Namur, Rue de Fernelmont, 234 - 5020 Champion; sleeps 2.
The tenant is obliged to respect the maximum capacity stated in the rental agreement. Any breach of this clause may result in the immediate termination of this contract, to the detriment of the Tenant, with the amount of the rental remaining the property of the Lessor.
The tenant must arrive on the specified day and at the specified time. In the event of late or delayed arrival, the tenant must give the lessor at least 48 hours' notice.
ARTICLE 2: TERMS AND CONDITIONS OF THE CONTRACT
Partial prepayment
The rental is effective upon payment of a deposit of 50% of the price of the stay:
- either via the secure payment system (Stripe) when booking online ;
- or paid into the lessor's bank account within 2 days of receiving confirmation of the electronic booking (voucher).
The balance of the stay (the remaining 50%) must be paid by bank transfer to the lessor's bank account no later than 7 days before arrival.
Any booking made within 6 days of the arrival date is considered late. In this case, the balance of the stay will be paid into the lessor's bank account upon receipt of the electronic booking confirmation (voucher), i.e. before the start of the stay.
Unless otherwise specified in the offer booked, the price of the stay includes :
- Accommodation
- Provision of bed linen and towels
- Cleaning service
Unless otherwise specified in the offer booked, the price of the stay does not include :
- All the additional services offered, i.e. :
o Meal formulas (morning, lunch and evening)
o Drinks (mini-bar) and snacks available and self-service
o Access to the spa area
o Additional equipment hire (hanging tent, extra bed)
o Additional options and services (decoration, Love Box, bouquet of flowers, etc.)
o Tourist tax
ARTICLE 3: JOINT AND SEVERAL LIABILITY
In the event of multiple tenants, the person who made the reservation is liable for the debts and claims of all the tenants.
ARTICLE 4: LATE PAYMENT
If the lessor does not receive the payments within the stipulated time, he may cancel the rental by registered letter or e-mail within 7 days of the scheduled payment date.
This clause does not apply to late bookings.
Any amount due by the lessee and not paid 8 days after its due date will automatically and without notice of default, generate interest for the benefit of the lessor at the legal rate per month from its due date, with interest for any month started being due for the whole month.
ARTICLE 5: CANCELLATIONS - EARLY DEPARTURE - NO-SHOW
a) Cancellation by the tenant
Any cancellation must be notified to the lessor by registered letter or e-mail.
The cancellation conditions set out in the electronic order form (voucher) shall apply.
In the event of force majeure (or fait du prince) for either party:
1. The date of performance of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement has been reached within a period of 18 months, the amounts paid will be refunded in full to the hirer.
2. The contract is cancelled by agreement between the two parties and all sums already paid by the lessor are reimbursed to the lessee.
b) Cancellation by the lessor
Any cancellation must be notified to the lessee by registered letter or e-mail.
The cancellation conditions set out in the electronic order form (voucher) shall apply.
In the event of force majeure (or fait du prince) for either party:
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).
If no agreement has been reached within a period of 18 months, the amounts paid will be refunded in full to the hirer.
2. The contract is cancelled by agreement between the two parties and all sums already received by the lessor are reimbursed to the lessee.
c) Early departure
Early departure by the tenant will not result in any reimbursement, even partial, of the price of the stay.
d) No-show by the tenant
If the tenant does not show up within 12 hours of the arrival date stated on the contract :
- the booking is automatically cancelled;
- any payments made remain the property of the lessor, who reserves the right to claim the balance from the lessee;
- the lessor may dispose of the property.
ARTICLE 6: LIABILITY - INSURANCE
a) Fire insurance
The tenant must be covered by fire insurance (holiday insurance) for any damage he may cause to the building and the rented furniture.
The Tenant declares, after verifying it, that he/she is covered for such risks by his/her personal fire insurance (holiday insurance).
In the event of failure to do so, the Tenant undertakes to take out a policy covering this risk, no later than the date of entry into the rented property(ies).
b) Family Civil Liability Insurance (private life)
The tenant declares that he/she is covered by Family Civil Liability insurance (private life).
In the event of failure to do so, the Tenant undertakes to take out a policy covering this risk, no later than the date of entry into the rented property(ies).
ARTICLE 7: PETS
Pets not accepted
Pets are not accepted. In the event of non-compliance with this rule, the lessor has the right to refuse the lessee entry to his establishment. Under no circumstances may this refusal be considered as a modification or breach of contract on the part of the lessor, so that in the event of the lessee's departure, no reimbursement may be considered.
ARTICLE 8: USE AND OCCUPATION OF THE PREMISES
The tenant undertakes to behave in a manner that is respectful of the inhabitants and the environment in general (fauna, flora, various equipment, neighbours, etc.). He/she shall use the rented property in accordance with its intended purpose and in a prudent and responsible manner.
The tenant must return the property in the condition in which it was received. The lessee is liable to the lessor for any loss or damage.
Lively parties such as student parties, panty burning, dances, etc. are not permitted.
There is a curfew for noise pollution between 10pm and 8am.
Le Dôme de Namur is a tourist accommodation and any other occupation (whether lucrative or for illegal purposes) reserves the right to terminate the stay immediately.
ARTICLE 9: COMPLAINTS
All complaints must be sent to the lessor by registered letter or e-mail within 8 days of the end of the stay. Supporting documents must be enclosed.
In the absence of agreement between the parties, only the courts of the judicial district where the accommodation is located shall have jurisdiction.
ARTICLE 9bis: MEDIATION BY THE FEDERATION OF WALLONIA B&Bs and Guest Houses
Failing agreement between the parties, they shall submit their grievances to the secretariat of the Fédération des Gîtes et Chambres d'hôtes de Wallonie, which shall attempt to propose an amicable solution.
Failing agreement between the parties, only the courts of the judicial district of the place where the accommodation is located have jurisdiction and they will apply Belgian law.
This clause only applies to establishments that are members of the Fédération des Gîtes et Chambres d'hôtes de Wallonie and have paid their membership fees.
ARTICLE 10: ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
Unless expressly stipulated to the contrary, the tenant is deemed to have read these conditions and to have accepted all the clauses at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the property.
STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT - - [NOM de l'ENTREPRISE]
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment - [NOM de l'ENTREPRISE] using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.